Welfare Advice Manager (Interim)

Every day, people come to Sufra facing impossible choices - between food, rent, and basic essentials. Our Advice Service is often the turning point.

We are looking for an experienced Welfare Advice Manager to lead and strengthen this vital service - ensuring people in crisis receive high-quality, timely support that helps them move towards stability and independence.

This is a unique opportunity to combine leadership, frontline impact, and service development within a well-established, community-driven charity.

You will manage our Advice Service across multiple sites, managing a team of staff and volunteers delivering advice on benefits, housing, debt and immigration. Alongside overseeing day-to-day delivery, you will play a key role in improving systems, developing new services, and ensuring high-quality, compliant advice provision.

You will work closely with the Senior Leadership Team, especially Head of Advice at Sufra to support the implementation of new initiatives, and the expansion of our information and advice services to enhance our efficiency and impact. You will also maintain a small caseload, keeping you connected to frontline delivery and the needs of our community.

Click here for a full role description

To apply for the role, please send the following documents to admin@sufra-nwlondon.org.uk:

1. An up-to-date CV
2. A covering letter (no more than 2 sides
3. A completed equal opportunities form, which is available here

In your cover letter, please describe:

1. The advice manager may have appointments with guests and a small case load. How would you foresee managing your time effectively between this work and management of the team?
2. What would be your priorities in ensuring a well-functioning, effective, advice service?
3. The advice team is spread out across different sites, often working remotely. How would you ensure effective communication?

The deadline for applications is Friday 8th May 2026 at 11:59pm. Interviews will be carried out on a rolling basis.

Note: Applications without a tailored covering letter will not be considered.

*Should you need any adjustments to the recruitment process at the application stage please contact us by emailing admin@sufra-nwlondon.org.uk