Welfare Advice Manager (Interim)

This is a fantastic opportunity for a skilled line manager with experience in general welfare advice to join Sufra NW London. In this highly rewarding role, you will oversee the delivery of services that can measurably change lives by providing quality advice and support to those most in need.

You will manage our team of advice staff and volunteers to deliver high quality advice, information and welfare support to guests on a range of topics including benefits, housing, debt and immigration issues. An additional focus will be on establishing clear pathways for referring guests to external services, and managing volunteers to triage, signpost and refer guests to other forms of welfare support.

The post holder will be a highly articulate and proactive individual with good welfare advice knowledge, 3+ years delivery experience in managing a charity team, strong service management skills, as well as experience managing staff and volunteers. The ideal candidate will have up-to-date knowledge of the welfare system, immigration and safeguarding protocols. They must also have demonstrable experience using a case management system, adhering to advice standards and be able to manage a diverse workload and work under pressure.

Click here for a full role description

To apply for the role, please send the following documents to admin@sufra-nwlondon.org.uk:

1. An up-to-date CV
2. A covering letter (no more than 2 sides
3. A completed equal opportunities form, which is available here

In your cover letter, please describe:

1. The advice manager may have appointments with guests and a small case load. How would you foresee managing your time effectively between this work and management of the team?
2. What would be your priorities in ensuring a well-functioning, effective, advice service?
3. The advice team is spread out across different sites, often working remotely. How would you ensure effective communication?

The deadline for applications is Thursday 26th March 2026 at 11:59pm. Interviews will be carried out on a rolling basis.

Note: Applications without a tailored covering letter will not be considered.

*Should you need any adjustments to the recruitment process at the application stage please contact us by emailing admin@sufra-nwlondon.org.uk