Developing our Referral System

Our guests spoke to us about how best to access our service. They gave us insights into our current referral system via telephone and suggested alternative referral systems online and via text. They helped us understand how we should prioritise referrals with emergency calls being booking in faster. Thanks to the ideas from our guests, we’re making it easier, fairer, and more efficient to see our team of advisors.

Workshops and General Skills

Our guests gave us the idea to develop workshops to help them with regular life skills, especially for people newly arriving in the UK. We’re considering workshops on council tax support, housing, registering with GP as well as mental health, wellbeing, and educations options, and digital inclusion so our guests can use the internet safely. The team have already put on a workshop on the safety of carbon monoxide and smoke alarms for guests.

OpenARMs Events

We run a fantastic programme with ESOL and OpenARMs for our guests where they can learn English and gain cultural awareness from exploring the culture in London, such as visiting Winter Wonderland in Hyde Park. Our guests wanted to get involved in planning activities and suggested future visits to the landmarks of London, theatre and movie screenings.